1.7 Identify Accounts and Service Agreements for Additional C&C Review

Reference: Manage Collection Process Model - Page 1 for the business process diagram associated with this activity.

Group: Account Debt Monitor2

Actor/Role: CC&B

Description: This is the first step of the Account Debt Monitor 2 background process. Account Debt Monitor periodically reviews Customer's Accounts and it's Service Agreements in order to identify if any of Account's Debt Class is eligible for collections and hasn't been reviewed by Account Deb Monitor.

Process Names

•	ADM2 - Account Debt Monitor

Entities to Configure

•	Customer Class Control

•	Work Calendar

•	Feature Configuration